Privacy Policy

This Privacy Policy applies to all Healic digital platforms, including:

We may collect information from users when they use our website, Customer App, Doctor App, or Backoffice App. This information may include:

For doctors, staff, and backoffice users, we may also collect role-based operational information required to provide access and manage internal workflows.

Healic uses collected information for the following purposes:

We do not sell users' personal or medical data to third parties.

Healic may share user information only when required for service delivery, legal compliance, or operational purposes. Information may be shared with:

We ensure that access to user information is limited to authorized users and only for legitimate purposes.

Healic retains user data collected through the Customer App, Doctor App, Backoffice App, and website only for as long as required to provide healthcare services, manage appointments, maintain medical records, process billing, comply with legal obligations, resolve disputes, maintain security, and support business operations.

Some data, such as medical records, appointment history, invoices, prescriptions, reports, payment records, and audit logs, may be retained for a longer period where required under applicable laws, healthcare regulations, tax rules, medical record requirements, or legitimate business purposes.

When data is no longer required, Healic may delete, archive, or anonymize it in a secure manner.

Users may request deletion of their personal data by contacting Healic at: support@healic.in

Once a deletion request is received, Healic will verify the request and process it within a reasonable period.

Data that is not required for legal, medical, regulatory, accounting, billing, dispute resolution, audit, security, or legitimate healthcare and operational purposes will be deleted or anonymized.

Some information may continue to be retained where required by law or for legitimate healthcare and operational purposes, such as:

Users may also request correction or update of their personal information by contacting us at the same email address.

Healic takes reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

Access to sensitive information is restricted to authorized doctors, staff, and system users based on their role and operational requirement.

However, no digital platform, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users are advised to use the apps responsibly and keep their login credentials confidential.

Healic may use trusted third-party services for hosting, analytics, communication, payment processing, notifications, or operational support.

These third-party service providers may process limited user information only as required to provide their services to Healic.

Healic does not authorize third-party service providers to use user data for their own independent marketing or unrelated purposes.

Healic's website may use cookies and analytics tools to understand website usage, improve performance, and enhance user experience.

Users may choose to disable cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.

Healic's services may include healthcare services for minors. In such cases, information may be provided by parents, guardians, or authorized representatives.

We do not knowingly collect personal information from children without appropriate consent or authorization where required.

Users may contact Healic to:

For any such request, users can contact us at: support@healic.in

If you have any questions, complaints, or concerns related to this Privacy Policy or handling of your data, please contact us at: support@healic.in

We will review your concern and try to respond within a reasonable period.

For privacy-related queries, data deletion requests, or grievances, please contact:

Healic may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.

Users are encouraged to review this page periodically to stay informed about how we protect their information.